Policy subject to the additional rights consumers have according to law. 

It is Seoul Essence’s intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase. This excludes any and all items that were purchased on sale.

To receive a refund for a change of mind purchase, you must meet the following:

• The item must be in its original purchase condition. Packaging must be unopened, unused, unmarked and not defaced in any manner.

• Proof of purchase/order number is required. 

• Original postage cost paid will not be refunded

• Please note that we cannot offer exchanges or refunds on any opened or used products

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item. If your return is approved, we will initiate a refund to be sent to your original payment method/credit card. Please allow up to 7 days for this to land in your bank.

Exchange policy

Seoul Essence will gladly allow our customers to exchange their purchase if they have changed their mind or ordered the wrong product accidentally.

To exchange a product, you must meet the following:

• The item must be in its original purchase condition. Packaging must be unopened, unused, unmarked and not defaced in any manner.

• Proof of purchase/order number is required. 

• Original postage cost paid will not be refunded

• Please note that we cannot offer exchanges or refunds on any opened or used products

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. If your exchange is approved, we will arrange for the new item/product to be sent to you.

Note that this change-of-mind policy does not apply to items that are faulty, damaged, or not as described (meaning the product does not match its packaging or labelling). Your rights under the Australian Consumer Law (ACL) to a repair, replacement or refund for faulty goods remain unaffected, including for items marked as non-exchangeable or non-returnable.

Faulty or Damaged Goods

If a product is broken, faulty, or causes an allergic reaction, you are entitled to a refund. You will need to:

• Reach out to our email letting us know what has happened

• Provide photo evidence of this, within 5 business days of your order being delivered. 

Do not dispose of the faulty item until we've had a chance to review. We will initiate a refund to be sent to your original payment method/credit card. Please allow up to 7 days for this to land in your bank.