Shipping policy

Seoul Essence offers free postage on orders over $100 AUD.

We aim to fulfill and dispatch all orders 1-3 business days after confirmation. Deliveries are made between 9am - 5pm Monday to Friday (excluding public holidays). Online orders are processed and shipped from Melbourne, Victoria and we follow any Victorian Public Holidays.

Once orders are placed, they may be edited, added to or cancelled up to 30 minutes after purchase.

Once your order has been dispatched, you will receive an email with tracking information. Please note, during holiday and promotional periods, dispatch may be delayed.

Using a Discount Code: Please note that when using a discount code on your order, shipping will be calculated at the discounted price rather than the valued at price.

Authority to Leave (ATL): If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a contactless signature confirming delivery at the delivery location. This will be where the driver deems appropriate. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

Items damaged during transit

If your order is damaged in transit and arrives to you broken, leaking or beyond use, you will need to

• Reach out to our email letting us know what has happened

• Provide photo evidence of this, within 5 business days of your order being delivered. 

We will then send you a replacement at no extra cost, as soon as possible. Please don’t dispose of the damaged item until we’ve had a chance to assist you.